FAQ

photodune-63664911

FAQ

1.Q: What kinds of decorative wall panels you offer?
A: We offer five kinds of wall panels, including 3d plastic wall panel, 3d faux leather wall panel and 3d wooden wall panel, 3d wall sticker and metal wall panel.

2.Q: Where are these 3d decorative wall panels used?
A: Office reception areas, show rooms, board rooms and meeting areas
Restaurants, cafes, bars and clubs
Shopping centers, shop fit out and merchandising
Residential homes in living rooms, entrances, kitchens, stairwell walls and home theatres
Set design and backdrops for television shows and commercials
Event and exhibition wall decoration
Outdoor feature walls

3.Q: I see your products fashion and can be widely used. But will you be a trustworthy partner to work with?
A: We only get one chance to give you a good first impression. Our business principle is excellent quality & competitive & best service. That’s the only reason help us survive in the market and drive old customer to repeat orders to us and recommend us to their friends.

4.Q: I need several items, but I have never purchased 3D wall panels before.How do I know what products and quantity I need?
A: 60% of customer is new in decoration field. We have a professional team help you to find out what you exact need, you just need to give us a rough wall size and the liked styles. The workers will offer you detail very soon.

5.Q: How to order?
A: Please send us your purchase order by Email and we will send Proforma Invoice to you. We need to know the following information of your order:
#1. Product information: Quantitiy, Specification(size ,material, color, logo and packing requirement), Artwork will be the best.
#2. Shipping information:Company name,Address,Phone number,Destination seaport/airport.
#3. Forwarder’s contact details if there is any in China.

6.Q: How long and how to get sample?
A: 1. Samples can be provided to check the quality as per your request. The sample cost can be refundable if order is confirmed.
2. Lead time for making sample will take about 7 days normally.
3. The transportation freight of samples: the freight depends on the weight and packing size and your area.

7.Q: What is the payment terms for sample cost and order amount?
A: For sample, we accept the payment by paypal , moneygram and T/T; For orders, we can accept T/T.

8.Q: Can the logo or company name to be printed on the products or package?
A: Sure. Your logo or company name can be printed on products and package.

9.Q: What’s the warranty time of your products?
A: Usually 10 years (from goods received) . It depends on different product. During the warranty time, we are responsible for the quality issues (except the man-made sabotage or other damages made by customer-self).

10.Q: What’s the MOQ for my order? What’s the lead time for my order?
A: We accept small trial order. Standard lead time is 3-4 weeks after order confirmation. For urgent job it can be negotiable.

11.Q:I wish to buy different items mix in one container, is it possible for you?
A:Yes we often mix different items in one container to help customer benefit from sea freight cost.

For any other question, you are always to contact us at sales@3dartwallpanels.com or submit below contact form.